• Home
  • Training & Communication

Code of Conduct Training

Each HCA colleague is required to receive one hour of "orientation" training on our Code of Conduct, A Tradition of Caring, and acknowledge review of the Code of Conduct within 30 days of employment. Participants learn about the major components of the Code of Conduct, how it can be used to guide decisions and actions in specific situations, and what actions are appropriate to take when a violation of the Code of Conduct is suspected. To help support the facilitation of a successful training session, we have developed various resources, including presentation materials, online training, facilitator materials and guidance necessary to organize and deliver this program in the most effective manner.

Every year we conduct one hour of annual Code of Conduct "refresher" training for all of our approximately 230,000 employees. The training serves to increase participants’ awareness of how to deal with everyday situations that relate to our mission, values and compliance policies. The training is designed to be highly engaging, whether a participant attends a facilitator-led session or takes the online course.

For more information regarding HCA's Code of Conduct training, please contact Kristen Bentley, Ethics and Compliance Training Manager, at kristen,bentley@hcahealthcare.com

Compliance Training

In addition to training regarding the Company's Code of Conduct, employees are required to receive "compliance training" relative to their job responsibilities. For example, individuals who perform billing services, receive billing compliance training. Each Responsible Executive is expected to determine what training is needed within his or her area of compliance risk and to then develop and disseminate that training.

Training is delivered through a number of methods including webcasts, online courses and instructor-led sessions. All training is tracked in the Company's Learning Management System.

Other Methods of Communication

Several methods of communication are used both internally and externally to promote and discuss the Company's ethics and compliance program. Two of the methods of external communication are speeches and articles. Methods of internal communication include a robust Intranet site, newsletters for facility Ethics and Compliance Officers (ECOs),periodic ECO Conference calls and webcasts, and Compliance Alerts.


In the Winter of 1999, Frontiers of Health Services Management, the publication of the American College of Healthcare Executives (ACHE), published an article written by Alan Yuspeh and others involved in the development and implementation of the Company's Ethics and Compliance Program. With permission from ACHE, we have reprinted the article which you may access by clicking on the following link:
Frontiers of Health Services Management article.

Used with permission from Frontiers of Health Services Management, Volume 16, Number 2 (Winter 1999): pages 3 through 38. (Chicago: Health Administration Press, 1999). For further information about ACHE or its publications, click here: http://www.ache.org/hap.cfm.

Each HCA colleague is required to receive 1 hour of "orientation" training on our Code of Conduct, A Tradition of Caring, within 30 days of employment and acknowledge review of the Code of Conduct and 1 hour of "refresher" training annually. For more on Code Training Information, please click here.


Please click here to view text of Speeches or Articles regarding ethics and compliance.